Support & Troubleshooting
Need help or have questions about Stitch? We are committed to providing direct support.
Contact Support
Send an email to gloryolaifa@gmail.com for assistance with technical issues or feedback.
Expected response time: within 24 hours.
Common Solutions
Captions model will not download
Ensure your device has an active internet connection and at least 200MB of free storage. Restart the app and try initiating the download again.
Export failed or stopped
Free up storage space on your device. High resolution 4K exports require temporary workspace buffer. If the issue persists, try exporting at 1080p.
App cannot see my videos
Open device Settings > Privacy & Security > Photos / Media > Stitch, and ensure full media access permission is granted.
Project displays missing media
If original video clips were deleted from your device media library, Stitch cannot access them. Restore the clips to your library.
How to delete all app data
All projects and assets exist solely in Stitch local sandbox. Uninstalling the app from your device completely removes all data.
Looking to redownload Stitch or check for updates?
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